FAQ - BP77

FAQ

General

Who is BP77?

We are one of the most well-established online casinos in Asia that aims to provide the best gambling experience to our members and to provide a platform where our customers can safely place their trust and money into, with the knowledge that the odds of winning can favour them as well.

Why should I join BP77?

BP77 prides itself in being the best choice in the market to offer the latest state-of-the-art high quality games in multiple categories such as Sportsbook, Slots, Live Casino, Esports, and so much more. Above all else, we place a huge emphasis on being a platform that is safe and trustworthy.

Is BP77 licensed to operate an online casino?

BP77 is licensed and regulated by The Philippine Amusement and Gaming Corporation (PAGCOR) and operates under the licenses of Offshore Gaming, and Electronic Gaming and Poker.

Is my personal information secure?

BP77 is developed with your personal privacy and security as our primary concern. We are regulated by laws and will always protect your personal information from being revealed to any third party, unless required to do so by applicable laws and regulations or a court order.

What is the meaning of Wallets in BP77 and why are there so many of them?

There are 2 main category of wallets in your BP77 account:-
i. Main Wallet; and
ii. Game Provider Wallet (also known as Game Wallet).

BP77 Main Wallet is the wallet used to store your credit balance when you first make a deposit or before you request for a withdrawal.

Game Provider Wallet is the additional wallet prepared under the name of the gaming service provider which is used to store your credit balance before placing your bets.

In short, Main Wallet is where all deposit and withdrawal transactions are conducted whereas Game Wallets are used for all the betting related transactions.

Account

How do I sign up?

Just click on the “JOIN” button and submit the registration form along with all the details requested to open an account.

Forgot your password?

You can request for a new password to your BP77 account just by clicking on the “Forgot Password?” button on login and fill up the reset password form accordingly.

Once a password reset has been successfully requested, your new password will be delivered to the SMS inbox of the mobile number that you used to register your BP77 account.

Should you fail to receive your new password via SMS, please contact our Live Chat agent for further assistance.

Forgot your username?

Please contact our Live Chat agent and provide us with the mobile number that you used to register your BP77 account in order to receive further assistance.

Can I register more than one BP77 account?

To provide our customers with the best gaming experience and to help them level up faster for our VIP program, we only allow for the registration of one active BP77 account for each member.

I cannot complete my account registration because some of my personal details have been used by someone else. What should I do?

Please contact our Live Chat agent to receive further assistance.

Payment

How do I make a deposit?

Depending on the country in which your BP77 account is created, there are different types of payment methods that we accept as valid modes of transactions. The most common payment options are:-
i. local bank transfer / online banking; and
ii. payment gateway service.

To know more about the distinction between the options listed above, be sure to read the following FAQs.

How do I make a deposit via local bank transfer?

To make a deposit through local bank transfer, simply follow the step by step instructions:-
    i. head over to our Deposit page and select Bank Transfer as your payment method;
    ii. select a bank of your choice (can be different from your bank);
    iii. take note of the banking details displayed on the Deposit page;
    iv. login to your bank account via internet banking or mobile banking;
    v. perform an instant fund transfer that is above the minimum deposit amount, into the bank account that you previously took note of;
    vi. once the fund transfer is successful, take a screenshot of the receipt;
    vii. return to our Deposit page and fill up the rest of the deposit form by entering the amount that matches your receipt and upload your receipt as a proof of transaction before clicking on the “SUBMIT” button; and
    viii. once our team has successfully verified your transaction, your deposit will be approved and the amount will instantly be credited into your BP77 Main Wallet.

What is a payment gateway service and how do I make a deposit through this payment option?

A payment gateway service is as the name suggests, a service that is designed to simplify your payment process to the point that you will only have to prepare your username, password, and the 2FA (Two Factor Authentication) in order to execute a fund transfer. The 2FA can come in the form of an SMS OTP or token authorisation.

Some of the payment gateway service providers that we work with are:-
    i. Eeziepay;
    ii. Help2pay; and
    iii. Fastpay.

To make a deposit through payment gateway service, simply follow these instructions:-
    i. head over to our Deposit page and select any one of the payment gateway service providers as your payment method;
    ii. fill up the rest of the deposit form and click on the “SUBMIT” button;
    iii. follow through the payment process as guided by the payment gateway service provider; and
    iv. once your payment is completed, your deposit will be approved and the amount will instantly be credited into your BP77 Main Wallet.

Can I make a deposit using a third party bank account such as my friend or family member?

To maintain safety and account integrity, BP77 does not accept any deposits made from any other person that is not the owner of the BP77 account.

How do I request for a withdrawal?

You can withdraw funds from your BP77 Main Wallet by requesting for withdrawals to be paid directly to your bank account via local bank transfer.

To request for a withdrawal, head over to the Withdraw page and add your bank account details before entering the amount that is above the minimum withdrawal amount that you wish to withdraw.

Important notes:
    i. your withdrawal request will be rejected if your deposit amount did not get played until the turnover is reached;
    ii. your withdrawal request will be rejected if the beneficiary name of the bank account for withdrawal is different from the one used for making a deposit; and
    iii. if any unusual activities are noticed on your BP77 account, we may, at our absolute discretion, request for additional documents to be furnished before processing your withdrawal request.

Are there any additional charges for deposit or withdrawal?

We do not and will not impose any charges towards our members for any deposits or withdrawals made to or from their accounts.

However, please be informed that some deposit payment methods may incur additional transaction fees which we will not absorb.

BP77 will only process and approve the credit amount to the depositor’s BP77 Main Wallet according to the final amount that we received.

Betting

My deposit has been approved, why do I still receive an error of “Insufficient funds” when I try to place a bet?

In order to place a bet, you must first ensure you have topped up your Game Wallet by performing a transfer from your BP77 Main Wallet into the Game Wallet of the gaming service provider that you intend to play on.

What is the minimum bet amount for each game?

The minimum bet amount is different for every game, table, or match. You can find the bet limits as displayed on the games themselves.

What happens if there is an error in the game I bet on?

In an event of a dealer error on Live Casino, the game round will be temporarily paused while the dealer notifies the pit boss. Members will be notified via chat and if an immediate resolution is not possible, the game round will be cancelled/refunded.

As for Sports match results being announced incorrectly, the status of your bet ticket will be resettled and the balance in your Game Wallet will be reconciled according to the latest results.

Unless specified otherwise, by default all malfunctions or errors would void all pays and plays.

What is turnover?

The definition of turnover, otherwise also known as rollover/wager is the total amount of bets that you have placed.

Each time you place a bet, you will accumulate a turnover amount if the outcome of your bet is either win or lose. Any bets resulting in a draw or tie will not generate any turnover amount.

This requirement is commonly imposed on bonuses as stated in the promotional terms & conditions to ensure fairness to both promotion applicants and the casino.

VIP

How do I become a BP77 VIP member?

Your membership level will be upgraded automatically once you achieve the deposit amount required to qualify within 365 days.

How is my deposit amount being calculated?

Your deposit amount is calculated by totalling up all the deposits that you have made for the past 365 days.

Will I lose my VIP membership if I have become inactive for some time?

No, you will retain your membership status because there is no maintenance required.

When can I start enjoying the benefits as a BP77 VIP member?

Our VIP members are entitled to enjoy all the benefits as soon as they qualify and successfully upgrade their membership level to become a VIP.

FAQ